I finally managed to get my new replacement laptop from Apple (as in my previous post).  It’s a brand new 17″ Unibody Macbook Pro, retails at about 2300 UKP and its a lovely looking machine, great specs…

So.. I load it all up with my pro apps, sort out my settings and off I go.

For those of you who dont know techie shizzle, there are 2 different graphic cards in the machine. One is for saving on battery power, and the other is for more processor intensive things, like animation, gaming, video editing etc.

So.. getting over the fact the laptop has a scratch on it out of the box which annoyed me but not enough to warrant asking for an exchange, I fired up the machine, and flicked on the super duper high powered graphics card.

AGGGGHHHHHH

The screen was corrupt. The more I used the laptop, the more the crap marks appeared on screen. I am absolutely livid.

If I ask them to change the machine I have another 2 week wait because my configuration is built to order, so has to come from China.

It also seems there’s a flurry of other users with the same problem. Could it really be that Apple has gone rotten AGAIN and put a dodgy batch of graphics chips in its top end, state of the art laptop?

I really hope this isn’t the beginning of another 6 months of new laptops and exchanges and this can be solved with a firmware or software update. I REALLY hope so!

Take a look at the screenshots and let me know what you think!

Well after months and months of problems with my 17″ top of the line MacBook Pro, I’ve finally managed to get something aranged with Apple that I am satisfied with.

I bought a 2200 quid laptop about 8 months ago and so far Ive had 3 replacements, and after I settled on a unit that was ok, the trackpad kept screwing up so i had the top case replaced 4 times. Enough was enough so I called Apple and didnt stop until i reached a resolve.

Long story short, I think Apple have got amazing machines, I need them for my work, but i do think their quality control has seriously dropped even in the last few years. The move to Intel meant that new chips would force them to update their machines more often. I don’t think it was too much to ask for a laptop that is touted at professionals to have a screen that looked good, then to have a working trackpad.

So now I await delivery of a brand new Unibody Macbook Pro that was launched a few weeks ago. I’m quite excited to get this machine, and I have to say that Apple DID handle the complaint seriously, I had a rep call me almost every day (sometimes more than once a day) and they were very fair.

So.. like a kid waiting for a new toy, I have new faith in the fruity company. It pays to perservere.. but 800 quid for 8gig of RAM…you gotta be kidding